Just had an interesting exchange with RSC that I thought I'd share here, and perhaps on UKTrainsim as well. I'm am SO tired of their (lack of) support! I recently bought the Class 33 and found it unusable with the controller and wrote them. As usual, they said there was no problem, and if there was, it was my problem. Luckily, people who know told me how to fix it myself. I don't have ANY other sim or game product with such lousy support, where so much has to be fixed by the end user.
Read from the bottom to start at the start:
You guys have the worst support I've ever seen. It is not someone else's content. It IS your content. You didn't make this DLC. GTrax did. They sold it through you and directly. Now it is only sold through you. Their product is not incompatible. It's the SAME product that you sell through Steam. I'm not asking for some new content for free, only that the content I've bought that is EXACTLY the same content be recognized even though it was purchased through a different delivery system.
Your iTunes analogy is totally flawed. If I buy a CD, I can import that music into iTunes and it is fully functional in the program, without any difference to music I buy from iTunes. I bought a DLC from GTrax, and it is not fully functional in the sim, even though I paid MORE for it from them than I would have from you. The only difference is the delivery method. And I am being penalized for using a different delivery method. If you will not make my DLC fully functional, even though I bought it FROM THE SAME DEVELOPER YOU GOT IT FROM, then you should provide the DLC that is fully functional.
On 2/15/2013 11:19 AM, RailSimulator.com Support wrote:
>
> Dear Phil
> Thank you for contacting the Railsimulator.com customer support, your inquiry has been logged with a member of our dedicated customer support team.
>
> I appreciate how you feel, but sadly only our content is compatible with our game.
> Any product, no matter who you bought it from, if its not from us, will not work.
> Just as iTunes will not give you a free download just because you already have the CD, we cannot give away content for free, just because you purchased it from somewhere else. It is their product that is incompatible, not ours.
>
>
>
> On 15 February 2013 17:14, wrote:
>
> That's really too bad. I bought it from the maker of it, GTrax. They no longer support it, so how do I get support for it as well. It not a different DLC. It's even in the exact same folders I believe. It's not like it was a developer that you don't work with. It was available through Steam and through the developer when I bought it. I could have bought it cheaper from Steam during a sale. But it was charity DLC with funds going to the heritage societies, so the money went the same place wherever I bought it, and I thought it would be good to pay the full price to Gtrax. It seems to me that this particular instance of GTrax heritage DLC needs to be treated separately from your usual policy. SInce it is necessary for support or for Workshop compatibility, those who bought it through Gtrax (and can show receipts) should be able to download the Steam version at no cost.
>
> Phil
>
> On 2/15/2013 11:06 AM, RailSimulator.com Support wrote:
>>
>> Dear Phil
>> Thank you for contacting the Railsimulator.com customer support, your inquiry has been logged with a member of our dedicated customer support team.
>>
>> Workshop is only compatible with content purchased from us, via steam. Any content not purchased from us will not work with workshop.
>>
>>
>> On 14 February 2013 21:22, wrote:
>>
>> Hello,
>>
>> I see you've added the Southern Pacific GS4 to Steam. I know that GTrax has given/sold you these locomotives. I bought mine through GTrax directly. I notice that when I look at the store page in Steam for the engine, it doesn't show me as already having it. My concern is that any scenarios made for it in the Workshop will not recognize me as having it and I won't be able to run them. Of course, I also don't want to buy the engine again since I've already paid for it. How can this be addressed so that I can use Workshop scenarios made for it?
>>
>> Thanks.
>>
>> Phil
>>
Posted: Thu Feb 14, 2013 4:18 pm
"
Yeah, could someone please make a great Workshop scenario with the new Steam version so I can see?! 
